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Customer Service Training

September 28, 2020 in News & Events

Customer Service Training for Your Staff

Learn practical and effective ways to respond to difficult clients and de-escalate situations.  The course is authored by Michelle Hughes, MSW.  Ms. Hughes is a Licensed Clinical Social Worker and currently serves as U.S. Forensic’s National Marketing Director. She has provided training across the U.S. for insurance companies, psychiatric facilities, nursing home associations, and hospital associations. She earned her bachelors degree from Louisiana Tech University and her masters degree from Tulane University.

Two Dates Available

OCTOBER 20th and 27th from 10 am – 11:30am central time

Course Topics

Phone photo created by KamranAydinov – www.freepik.com

Customer Service Basics

Effective Communication

Understanding the Difficult Client

Difficult Behaviors & Responding Professionally

De-Escalating Situations

Case Scenarios

What Past Attendees Are Saying

The Customer Service Training provided by Michelle Hughes with US Forensic was extremely helpful in providing guidance to our new adjusters on how to best communicate with and relate to our customers.  It was also an excellent refresher course for our more experienced adjusters.  Michelle is extremely knowledgeable, personable, and entertaining.  She utilizes real life examples to drive home the message of treating everyone with courtesy and respect while still relaying necessary information.” – State Claims Manager

Michelle has a way of communicating what can be sensitive material, at times, in an informative and entertaining way. One of the most challenging things as an adjuster is working with difficult clients, claimants, and attorneys. She’s a great communicator, and I’d attend any presentation she puts together.” – Liability Claims Professional

Registration

Registration is free, but space is limited.   Click here to save your spot!

Join Us in Supporting MADD

March 26, 2021 in News & Events

Employee Spotlight – Matt Ivory, P.E.

March 25, 2021 in News & Events

U.S. Forensic Employee Featured in Forbes

March 16, 2021 in Awards, News & Events

Civil Engineering Opportunities in Louisiana

March 4, 2021 in Careers, News & Events

Sprinkler System Fails in Freezing Temperatures

February 24, 2021 in Featured Projects, News & Events

What Our Clients Are Saying

"Kevin Brown conducted a mechanical engineering analysis for us...Kevin, however, was very skilled, knowing what to look for and what questions to ask. He let the evidence tell the true story. I learned so much watching him and learning from him. I was also impressed as to how fast our referral was accepted, assigned and conducted--all within two days! I am very grateful for Kevin and US Forensics. This was money very well spent."

"Mike Deharde was extremely knowledgeable and very thorough, his report was very detailed and helpful to overall resolution of the claim. I would love to work with him again."

"Friendly, knowledgeable and thorough staff. I always appreciate your assistance no matter the type of claim."

"Very satisfied with the services provided by US Forensic. Quick turnaround time, knowledgeable engineers, professional reports and easy to understand conclusions. Highly recommend them for any insurance related investigations!"

“I used them many times around the country for mechanical failure and fire O&C claims. They are very detailed and professional with their inspections and write a very solid easy to follow report.”

“Professional engineers that provide great, quality services. Michelle Hughes has done continuing education for our company... I’d definitely recommend US Forensic.”

“Prompt and courteous as always.”

“Great company to work with, the engineers are very well trained and knowledgeable in their prospective fields…I am always pleased with the service I receive on the assignments given to your organization.”

“USF is an absolute fantastic place to work with a great environment and culture!”

“The response is always very prompt with initial results reported promptly so we can take appropriate action.”

“This company is great. I would highly recommend them. I dealt with Rob and his customer service and attention to detail is superb.”

Employment Opportunities

Civil Engineering Opportunities in Louisiana

Engineering Career Opportunities in Louisiana U.S. Forensic, a forensic engineering firm providing services throughout the U.S., has full-time and … Read More

Mechanical Engineering Opportunity

Career Opportunity for a Mechanical Engineer We are seeking a full-time mechanical engineer in Southwest or Central Louisiana with automotive … Read More

Hiring Civil & Structural Engineers Across the U.S.

Hiring Civil & Structural Engineers U.S. Forensic is hiring civil and structural engineers across the country to perform forensic evaluations.  … Read More

See All Employment Opportunities

Contact Us

U.S. Forensic Main Office
3201 Ridgelake Drive
Metairie, LA 70002
Map

(504) 831-7001 Office
(888) 873-0012 Toll Free
(888) 436-3092 Fax

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