Customer Service Training for Your Staff
Learn practical and effective ways to respond to difficult clients and de-escalate situations. The course is authored by Michelle Hughes, MSW. Ms. Hughes is a Licensed Clinical Social Worker and currently serves as U.S. Forensic’s National Marketing Director. She has provided training across the U.S. for insurance companies, psychiatric facilities, nursing home associations, and hospital associations. She earned her bachelors degree from Louisiana Tech University and her masters degree from Tulane University.
Two Dates Available
OCTOBER 20th and 27th from 10 am – 11:30am central time
Course Topics
Customer Service Basics
Effective Communication
Understanding the Difficult Client
Difficult Behaviors & Responding Professionally
De-Escalating Situations
Case Scenarios
What Past Attendees Are Saying
The Customer Service Training provided by Michelle Hughes with US Forensic was extremely helpful in providing guidance to our new adjusters on how to best communicate with and relate to our customers. It was also an excellent refresher course for our more experienced adjusters. Michelle is extremely knowledgeable, personable, and entertaining. She utilizes real life examples to drive home the message of treating everyone with courtesy and respect while still relaying necessary information.” – State Claims Manager
Michelle has a way of communicating what can be sensitive material, at times, in an informative and entertaining way. One of the most challenging things as an adjuster is working with difficult clients, claimants, and attorneys. She’s a great communicator, and I’d attend any presentation she puts together.” – Liability Claims Professional
Registration
Registration is free, but space is limited. Click here to save your spot!
