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Customer Service Training

September 28, 2020 in News & Events

Customer Service Training for Your Staff

Learn practical and effective ways to respond to difficult clients and de-escalate situations.  The course is authored by Michelle Hughes, MSW.  Ms. Hughes is a Licensed Clinical Social Worker and currently serves as U.S. Forensic’s National Marketing Director. She has provided training across the U.S. for insurance companies, psychiatric facilities, nursing home associations, and hospital associations. She earned her bachelors degree from Louisiana Tech University and her masters degree from Tulane University.

Two Dates Available

OCTOBER 20th and 27th from 10 am – 11:30am central time

Course Topics

Phone photo created by KamranAydinov – www.freepik.com

Customer Service Basics

Effective Communication

Understanding the Difficult Client

Difficult Behaviors & Responding Professionally

De-Escalating Situations

Case Scenarios

What Past Attendees Are Saying

The Customer Service Training provided by Michelle Hughes with US Forensic was extremely helpful in providing guidance to our new adjusters on how to best communicate with and relate to our customers.  It was also an excellent refresher course for our more experienced adjusters.  Michelle is extremely knowledgeable, personable, and entertaining.  She utilizes real life examples to drive home the message of treating everyone with courtesy and respect while still relaying necessary information.” – State Claims Manager

Michelle has a way of communicating what can be sensitive material, at times, in an informative and entertaining way. One of the most challenging things as an adjuster is working with difficult clients, claimants, and attorneys. She’s a great communicator, and I’d attend any presentation she puts together.” – Liability Claims Professional

Registration

Registration is free, but space is limited.   Click here to save your spot!

U.S. Forensic Supports Mississippi Food Network

January 12, 2021 in News & Events

Sinkhole or Something Else?

January 4, 2021 in Featured Projects, News & Events

Happy Holidays!

December 23, 2020 in News & Events

U.S. Forensic Launches Facebook Page

December 17, 2020 in News & Events

A John Lloyd Wright Design

December 11, 2020 in Featured Projects, News & Events

Employment Opportunities

Hiring Civil & Structural Engineers Across the U.S.

Hiring Civil & Structural Engineers U.S. Forensic is hiring civil and structural engineers across the country to perform forensic evaluations.  … Read More

Civil Engineering Opportunities in Florida

Civil Engineering Openings in Florida U.S. Forensic, a forensic engineering firm providing services throughout the U.S., has civil engineering … Read More

Engineering Opportunities Throughout the U.S.

U.S. Forensic attributes it's growth to its staff.  The firm has recruited (and kept) good people with some of the best minds in their respective … Read More

See All Employment Opportunities

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U.S. Forensic Main Office
3201 Ridgelake Drive
Metairie, LA 70002
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