General Courses

Effective Documentation

Approved for 1 hour in the Following States: LA

Overview
Provides an overview of effective documentation including general documentation principals and specific guidance as it relates to documentation of the insurance claims process.

Corporate Training Modules

Customer Service Training Module

No credits available for this course

Overview
Provides staff training on principles of customer service, effective communication with customers and clients, proper use of technology, and how to increase positive outcomes when faced with a challenging situation or dissatisfied client. This course is typically two hours but can be tailored in time and content to address specific organizational needs.